Refund policy

Refund & Returns Policy

Last updated: January 1, 2026

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Partial Refunds (if applicable)

There are certain situations where only partial refunds may be granted:

  • Books with obvious signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet:

  1. First check your bank account again.
  2. Then contact your credit card company — it may take some time before your refund is officially posted.
  3. Next, contact your bank. Processing times can vary.

If you’ve done all of this and still have not received your refund, please contact us at vissionx.shop@gmail.com.

 

Sale Items (if applicable)

Only regular-priced items may be refunded. Sale items are non-refundable.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please email us at vissionx.shop@gmail.com and send your item to:

99 Strathearn Road
Toronto, ON, M6C 1R7
Canada

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, a refund will be issued to the original purchaser, and they will be notified of the return.

 

Shipping Returns

To return your product, you must mail it to:

99 Strathearn Road
Toronto, ON, M6C 1R7
Canada

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.